Like a good neighbor, we’re always happy to help.

Meet Our Team

  • Rodney Bertrand-Morine

    Home Services Manager

    Expert in distribution management and warehouse operations

    Expert in radio and satellite communications

    U.S. Army veteran with over 10 years of leadership and technical training

  • James Bilodeau

    Founder and CEO

    Experience in strategic consulting with C-Level IT and Financial Services executives

    Head of Emerging Markets Finance Group at World Economic Forum

    Director, Program Management and Strategy at a mid-stage Austin startup focused on electronic payments

    B.A. (Honors), Brown University

    MBA, University of Chicago

  • Justin Braund

    Director of Operations

    Over 10 years of operations management experience across multiple industries

    Led North American operations for the world’s largest free-floating carsharing company

    Expert in team development, change management, process design, and implementation

    B.A., Ohio State University

  • Tate Christian

    Home Services Manager

    Maintenance technician and building engineer for both multi-family developments and large healthcare facilities

    Licensed Universal EPA 608 Refrigerant Technician and Certified Pool Operator (CPO)

  • Davie Ferguson

    Contractor Specialist

    Experience in customer support, contractor support, hospitality, and fraud investigations

    Former support specialist in the energy and utility industry

    Former investigator using customer authentication software to combat fraud and identity theft

  • Juan Carlos Ferrer

    Full-Stack Developer

    Server architect and mobile and web services developer at Mutual Mobile

    Lead developer for SCADA sensor monitoring and control solution for the industrial market

    B.S., Mississippi State

  • Homer Flores

    Senior Training Manager

    Over 15 years of experience as an independent contractor throughout Central Texas

    Former remodeling lead at a home improvement retail and remodeling startup

    Former head of construction at a full-scale home remodeling business

  • Jaime Godoy

    Home Services Manager

    Ten years’ experience in facility maintenance and property management

    Skilled in logistical operations and functional aesthetics

    EPA Type II HVAC Certification

  • Lia Graham

    Associate Director of Customer Experience

    Experienced and passionate manager with an extensive history in customer service

    Skilled in creating and implementing processes that drive efficiency

    B.S., Texas A&M University, Kingsville

  • Travis Horn

    Home Services Manager

    Experience with facilities management in commercial high-rise buildings

    Former foreman at an Austin-based high-end residential landscaping company

    EPA-licensed HVAC technician, certified in Refrigeration Machine Operations at the Turner School in New York

  • Landon Kupfer

    Home Services Manager

    Experience in automotive and residential maintenance

    Seasoned customer service professional in direct-to-consumer sales

  • Joey Lopez

    Home Services Manager

    Former Armory Chief and Operations Supervisor in the U.S. Marine Corp

    Former maintenance lead at an Austin-based commercial services organization

    Universal EPA 608-licensed HVAC Technician, certified in Daikin and ice machine operations

  • Sergio Masaya

    Home Services Manager

    Over 15 years of experience in maintenance and engineering in both multi-family and commercial buildings

    Former lead at nationwide hospital restoration company

    Mold remediation certification and HVAC Type II Certification

  • Cameron McNeel

    Business Development Manager

    Construction superintendent for a major home builder in the highest-selling neighborhoods of Central Texas

    Experience working with homeowners, contractors, and municipal inspectors

    Former sergeant and squad leader in the U.S. Army, supervising the maintenance of millions of dollars of equipment

    B.A., University of Texas

  • Jason Miller

    Home Services Manager

    Experience in fabrication and precision machining

    Former U.S. Navy mechanic in an A4W nuclear power plant

  • MaryEllen Mills

    Operations Associate

    Experience in inventory and warehouse management

    Worked in safety compliance for an internationally recognized semiconductor manufacturing company

    B.S., Texas A&M University

  • Jon Nelson

    Home Services Manager

    Former tank commander and personal security team leader serving in the U.S. Army for over 13 years

    Former account manager in the manufacturing industry, working with some of the largest oil, gas, and aerospace companies in the world

    Studied restaurant and catering management at the Art Institute of Austin

  • Phil Seed

    Home Services Manager

    Over 30 years experience as a carpenter, joiner, and cabinet maker throughout the US and Europe

    Former carpenter and restoration lead at a high-end home remodeling company

    Earned a remodeling feature in Architectural Digest

  • Trey Silva

    Home Services Manager

    Background in construction management, property management, and landscaping

    Expertise in residential and commercial maintenance

  • Ron Solomon

    HVAC Service Manager

    Ten years of residential HVAC experience plus 25 years in commercial and critical environment data centers

    Expert in HVAC, refrigeration, ice machines, electronic repair, rooftop package units, air-cooled chillers, and water-cooled centrifugal chillers

    A.S., Texas State Technical College; Austin Community College

    Class A HVAC license with Environmental Air Conditioning and Refrigeration and Process Cooling endorsements; six NATE certifications

  • Rachel Stansbury

    Customer Service Associate

    Experience in providing top-notch customer service with a focus on efficiency, relationship building, and customer care

    Former nutrition coach for national meal plan service model

    B.S., Texas Women’s University

  • Chase Underwood

    Home Services Manager

    Former U.S. Navy Operations Specialist in the Combat Information Center

    Former database manager maintaining Global Command Control System – Maritime for USS George H.W. Bush (CVN-77)

    Studied business abroad at the Chinese University of Hong Kong

    B.A., University of Texas

  • Brooklyn Warner

    Content Marketing Specialist

    Experience delivering attractive and compelling digital media for the brand management industry

    Former journalist covering Virginia politics, education, and culture

    B.A., University of Richmond

  • Zach Withers

    Home Services Manager

    Over 10 years of technical and sales experience in electrical, audio-visual, and smart home automation

    Former Electrician’s Mate (EM) Third Class and Lighting Shop Work Center Supervisor in the U.S. Navy 

    Recipient of the Navy’s Good Conduct Medal, Letter of Commendation, and Engineering Sailor of the Quarter

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