Meet Our Team

  • Aaron Ward

    Home Services Manager

    Experience in operations management, logistics, team building, and ISO

    Former U.S. Marine Corps avionics technician on AV-8B Harrier jets

    Former system database integrator, electronic bench technician, and operations manager for commercial and residential properties

    A.S., Coleman University

  • Alex Allison PreFix Home Manager

    Alex Allison

    Home Services Manager

    Experience in residential maintenance and remodeling

    Former U.S. Navy aviation structural mechanic

    A.S., Business Administration

  • Chase Underwood

    Home Services Manager

    Former U.S. Navy Operations Specialist in the Combat Information Center

    Former database manager maintaining Global Command Control System – Maritime for USS George H.W. Bush (CVN-77)

    Studied business abroad at the Chinese University of Hong Kong

    B.A., University of Texas

  • David Longeuay

    Home Services Manager

    Ten years’ experience in residential and commercial construction, including construction management for general contractors

    Led construction projects on custom homes and hotels in California, Oregon, and Nevada

    Worked on hotels such as Nobu (Palo Alto) and Hoxton (Downtown Los Angeles)

  • Ian Bromley

    Home Services Manager

    Expert in landscaping, facilities operations, and functional aesthetics

    Passionate about marketing, team building, and people management

    Former groundskeeper with YMCA

    B.A., Texas Tech University

  • Jason Miller

    Home Services Manager

    Experience in fabrication and precision machining

    Former U.S. Navy mechanic in an A4W nuclear power plant

  • Joey Lopez

    Home Services Manager

    Former Armory Chief and Operations Supervisor in the U.S. Marine Corp

    Former maintenance lead at an Austin-based commercial services organization

    Universal EPA 608-licensed HVAC Technician, certified in Daikin and ice machine operations

  • Jon Nelson

    Home Services Manager

    Former tank commander and personal security team leader serving in the U.S. Army for over 13 years

    Former account manager in the manufacturing industry, working with some of the largest oil, gas, and aerospace companies in the world

    Studied restaurant and catering management at the Art Institute of Austin

  • Landon Kupfer

    Home Services Manager

    Experience in automotive and residential maintenance

    Seasoned customer service professional in direct-to-consumer sales

  • Phil Seed

    Home Services Manager

    Over 30 years experience as a carpenter, joiner, and cabinet maker throughout the US and Europe

    Former carpenter and restoration lead at a high-end home remodeling company

    Earned a remodeling feature in Architectural Digest

  • Rodney Bertrand-Morine

    Home Services Manager

    Expert in distribution management and warehouse operations

    Expert in radio and satellite communications

    U.S. Army veteran with over 10 years of leadership and technical training

  • Sergio Masaya

    Home Services Manager

    Over 15 years of experience in maintenance and engineering in both multi-family and commercial buildings

    Former lead at nationwide hospital restoration company

    Mold remediation certification and HVAC Type II Certification

  • Tate Christian

    Home Services Manager

    Maintenance technician and building engineer for both multi-family developments and large healthcare facilities

    Licensed Universal EPA 608 Refrigerant Technician and Certified Pool Operator (CPO)

  • Travis Horn

    Home Services Manager

    Experience with facilities management in commercial high-rise buildings

    Former foreman at an Austin-based high-end residential landscaping company

    EPA-licensed HVAC technician, certified in Refrigeration Machine Operations at the Turner School in New York

  • Wayne Chen

    Home Services Manager

    Experience with facilities management in luxury boutique hotels

    U.S. Navy veteran receiving a Letter of Commendation as a ship serviceman

    A.S., Law Enforcement

  • Zach Withers

    Home Services Manager

    Over 10 years of technical and sales experience in electrical, audio-visual, and smart home automation

    Former Electrician’s Mate (EM) Third Class and Lighting Shop Work Center Supervisor in the U.S. Navy 

    Recipient of the Navy’s Good Conduct Medal, Letter of Commendation, and Engineering Sailor of the Quarter

  • James Bilodeau

    Founder and CEO

    Experience in strategic consulting with C-Level IT and Financial Services executives

    Head of Emerging Markets Finance Group at World Economic Forum

    Director, Program Management and Strategy at a mid-stage Austin startup focused on electronic payments

    B.A. (Honors), Brown University

    MBA, University of Chicago

  • Jennifer Koen

    Vice President of Marketing

    Led strategic marketing initiatives for the fastest-growing franchise organization in the country for over a decade

    Expert at interpreting and implementing marketing intelligence to define and drive consistent marketing strategies, engagement, and partnerships across multiple channels and locations

    BSBA, California State University – Bakersfield

  • Juan Carlos Ferrer

    Full-Stack Developer

    Server architect and mobile and web services developer at Mutual Mobile

    Lead developer for SCADA sensor monitoring and control solution for the industrial market

    B.S., Mississippi State

  • Justin Braund

    Director of Operations

    Over 10 years of operations management experience across multiple industries

    Led North American operations for the world’s largest free-floating carsharing company

    Expert in team development, change management, process design, and implementation

    B.A., Ohio State University

  • Philip Hawkins

    Director of Technical Product

    Over 20 years of experience in full-stack web development

    Led product development for global travel and tourism start-up

    Expert at data set and metric creation to drive technical product design and development for operationally-focused, tech-enabled services

    B.S., Texas Christian University

  • Homer Flores

    Training Manager

    Over 15 years of experience as an independent contractor throughout Central Texas

    Former remodeling lead at a home improvement retail and remodeling startup

    Former head of construction at a full-scale home remodeling business

  • Cameron McNeel

    Business Development Manager

    Construction superintendent for a major home builder in the highest-selling neighborhoods of Central Texas

    Experience working with homeowners, contractors, and municipal inspectors

    Former sergeant and squad leader in the U.S. Army, supervising the maintenance of millions of dollars of equipment

    B.A., University of Texas

  • Brooklyn Warner

    Content Marketing Specialist

    Experience delivering attractive and compelling digital media for the brand management industry

    Former journalist covering Virginia politics, education, and culture

    B.A., University of Richmond

  • Calvin Larson

    Contractor Specialist

    Experience in property management and contractor relations

    Developed and implemented property manager training materials and contractor acquisition procedures for the largest vacation rental company in the country

    B.A., New Mexico State University

  • Lia Graham

    Customer Service Manager

    Experienced and passionate manager with an extensive history in customer service

    Skilled in creating and implementing processes that drive efficiency

    B.S., Texas A&M University, Kingsville

  • MaryEllen Mills

    Operations Associate

    Experience in inventory and warehouse management

    Worked in safety compliance for an internationally recognized semiconductor manufacturing company

    B.S., Texas A&M University

  • Rachel Stansbury

    Customer Service Associate

    Experience in providing top-notch customer service with a focus on efficiency, relationship building, and customer care

    Former nutrition coach for national meal plan service model

    B.S., Texas Women’s University

  • Davie Ferguson

    Customer Service Associate

    Experience in customer support, contractor support, hospitality, and fraud investigations

    Former support specialist in the energy and utility industry

    Former investigator using customer authentication software to combat fraud and identity theft