Like a good neighbor, we’re always happy to help.
Meet Our Team
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Aaron Ward
Home Services Manager
Experience in operations management, logistics, team building, and ISO
Former U.S. Marine Corps avionics technician on AV-8B Harrier jets
Former system database integrator, electronic bench technician, and operations manager for commercial and residential properties
A.S., Coleman University
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Alex Allison
Home Services Manager
Experience in residential maintenance and remodeling
Former U.S. Navy aviation structural mechanic
A.S., Business Administration
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Chase Underwood
Home Services Manager
Former U.S. Navy Operations Specialist in the Combat Information Center
Former database manager maintaining Global Command Control System – Maritime for USS George H.W. Bush (CVN-77)
Studied business abroad at the Chinese University of Hong Kong
B.A., University of Texas
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David Longeuay
Home Services Manager
Ten years’ experience in residential and commercial construction, including construction management for general contractors
Led construction projects on custom homes and hotels in California, Oregon, and Nevada
Worked on hotels such as Nobu (Palo Alto) and Hoxton (Downtown Los Angeles)
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Ian Bromley
Home Services Manager
Expert in landscaping, facilities operations, and functional aesthetics
Passionate about marketing, team building, and people management
Former groundskeeper with YMCA
B.A., Texas Tech University
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Jason Miller
Home Services Manager
Experience in fabrication and precision machining
Former U.S. Navy mechanic in an A4W nuclear power plant
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Joey Lopez
Home Services Manager
Former Armory Chief and Operations Supervisor in the U.S. Marine Corp
Former maintenance lead at an Austin-based commercial services organization
Universal EPA 608-licensed HVAC Technician, certified in Daikin and ice machine operations
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Jon Nelson
Home Services Manager
Former tank commander and personal security team leader serving in the U.S. Army for over 13 years
Former account manager in the manufacturing industry, working with some of the largest oil, gas, and aerospace companies in the world
Studied restaurant and catering management at the Art Institute of Austin
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Landon Kupfer
Home Services Manager
Experience in automotive and residential maintenance
Seasoned customer service professional in direct-to-consumer sales
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Phil Seed
Home Services Manager
Over 30 years experience as a carpenter, joiner, and cabinet maker throughout the US and Europe
Former carpenter and restoration lead at a high-end home remodeling company
Earned a remodeling feature in Architectural Digest
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Rodney Bertrand-Morine
Home Services Manager
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Sergio Masaya
Home Services Manager
Over 15 years of experience in maintenance and engineering in both multi-family and commercial buildings
Former lead at nationwide hospital restoration company
Mold remediation certification and HVAC Type II Certification
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Tate Christian
Home Services Manager
Maintenance technician and building engineer for both multi-family developments and large healthcare facilities
Licensed Universal EPA 608 Refrigerant Technician and Certified Pool Operator (CPO)
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Travis Horn
Home Services Manager
Experience with facilities management in commercial high-rise buildings
Former foreman at an Austin-based high-end residential landscaping company
EPA-licensed HVAC technician, certified in Refrigeration Machine Operations at the Turner School in New York
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Wayne Chen
Home Services Manager
Experience with facilities management in luxury boutique hotels
U.S. Navy veteran receiving a Letter of Commendation as a ship serviceman
A.S., Law Enforcement
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Zach Withers
Home Services Manager
Over 10 years of technical and sales experience in electrical, audio-visual, and smart home automation
Former Electrician’s Mate (EM) Third Class and Lighting Shop Work Center Supervisor in the U.S. Navy
Recipient of the Navy’s Good Conduct Medal, Letter of Commendation, and Engineering Sailor of the Quarter
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James Bilodeau
Founder and CEO
Experience in strategic consulting with C-Level IT and Financial Services executives
Head of Emerging Markets Finance Group at World Economic Forum
Director, Program Management and Strategy at a mid-stage Austin startup focused on electronic payments
B.A. (Honors), Brown University
MBA, University of Chicago
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Jennifer Koen
Vice President of Marketing
Led strategic marketing initiatives for the fastest-growing franchise organization in the country for over a decade
Expert at interpreting and implementing marketing intelligence to define and drive consistent marketing strategies, engagement, and partnerships across multiple channels and locations
BSBA, California State University – Bakersfield
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Juan Carlos Ferrer
Full-Stack Developer
Server architect and mobile and web services developer at Mutual Mobile
Lead developer for SCADA sensor monitoring and control solution for the industrial market
B.S., Mississippi State
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Justin Braund
Director of Operations
Over 10 years of operations management experience across multiple industries
Led North American operations for the world’s largest free-floating carsharing company
Expert in team development, change management, process design, and implementation
B.A., Ohio State University
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Philip Hawkins
Director of Technical Product
Over 20 years of experience in full-stack web development
Led product development for global travel and tourism start-up
Expert at data set and metric creation to drive technical product design and development for operationally-focused, tech-enabled services
B.S., Texas Christian University
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Homer Flores
Training Manager
Over 15 years of experience as an independent contractor throughout Central Texas
Former remodeling lead at a home improvement retail and remodeling startup
Former head of construction at a full-scale home remodeling business
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Cameron McNeel
Business Development Manager
Construction superintendent for a major home builder in the highest-selling neighborhoods of Central Texas
Experience working with homeowners, contractors, and municipal inspectors
Former sergeant and squad leader in the U.S. Army, supervising the maintenance of millions of dollars of equipment
B.A., University of Texas
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Brooklyn Warner
Content Marketing Specialist
Experience delivering attractive and compelling digital media for the brand management industry
Former journalist covering Virginia politics, education, and culture
B.A., University of Richmond
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Calvin Larson
Contractor Specialist
Experience in property management and contractor relations
Developed and implemented property manager training materials and contractor acquisition procedures for the largest vacation rental company in the country
B.A., New Mexico State University
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Lia Graham
Customer Service Manager
Experienced and passionate manager with an extensive history in customer service
Skilled in creating and implementing processes that drive efficiency
B.S., Texas A&M University, Kingsville
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MaryEllen Mills
Operations Associate
Experience in inventory and warehouse management
Worked in safety compliance for an internationally recognized semiconductor manufacturing company
B.S., Texas A&M University
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Rachel Stansbury
Customer Service Associate
Experience in providing top-notch customer service with a focus on efficiency, relationship building, and customer care
Former nutrition coach for national meal plan service model
B.S., Texas Women’s University
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Davie Ferguson
Customer Service Associate
Experience in customer support, contractor support, hospitality, and fraud investigations
Former support specialist in the energy and utility industry
Former investigator using customer authentication software to combat fraud and identity theft
