A completely new way to put your home on autopilot

Save $120 on PreFix as a USAA Member.

What is PreFix?

For a monthly fee of just $37 for most homes* you get:

A dedicated PreFix Home Manager - a highly skilled technician who can fix most home repairs
Comprehensive Preventive Maintenance visits, delivered twice-yearly
Ready access to specialty services, including: HVAC, carpentry and painting

Own Your Home. Not Its Problems

PreFix enables homeowners to eliminate the hassle of maintaining their home and save 30-50% off home maintenance costs

Our team excels across a wide range of home repair and improvement projects, with Preventive Maintenance seamlessly delivered.

We extend our service coverage through expert coordination of trusted partners from our pre-vetted contractor network.

This ensures you never have to fret about finding the right person, at the right price for the job.

With PreFix, come home to a home that works.

Texans Trust PreFix for Home Maintenance

We handle your home so you can focus on the things that matter

New Homeowners Buying your first home is an exciting journey. PreFix helps take the guesswork out of it.
Busy Families Life is about living. PreFix helps take the hassle out of homeownership.
Aging in Place Let PreFix help create a safe and comfortable home for your golden years.

USAA Member Testimonials

Sterling was phenomenal, explaining everything about the visit and being very friendly...I’m here because of USAA, but I plan to stay a Prefix customer because of Sterling!

Jonathan
Lewisville, TX
The list of reviewed items that the technicians evaluate is extensive, and they occasionally add more things to review given new information and industry standards. Austin, our technician, is extremely insightful and very professional, and knows his business.

Wayne and Deb
San Antonio, TX
Found out about this service through my insurance company USAA. I have been very pleased with the service that has been provided and I would highly recommend their service to anyone. The technicians super friendly and professional and explained every task thoroughly. they are punctual and on time. Great team to have in your corner.

Jesse
Houston, TX

Maintaining a Home Can be Challenging

A multitude of maintenance tasks to keep track of, seemingly never ending repairs, and those hard to navigate major appliance replacements.

At PreFix, we understand the challenges you face, which is why we offer a comprehensive home maintenance membership that takes the hassle out of home care.

Our team of skilled professionals handles everything from routine maintenance to complex repairs, ensuring your home or property remains in top condition while you enjoy peace of mind.

PreFix Membership Includes:

Home Enrollment Visit Our onboarding specialist will come to your home and record all your different appliances and immediate maintenance needs.
Twice-Yearly Preventive Maintenance Our technicians will inspect your home, identify potential issues, and perform basic maintenance tasks to prevent future problems.
Contractors For complex jobs, our contractor management team will coordinate with one of our vetted partners.

What it Costs

Membership starting at just $37/month*

For USAA members

FREE twice-yearly Preventive Maintenance
FREE water filter replacement for your primary refrigerator †
FREE HVAC air filter replacement for all your filters ‡
A Dedicated Home Manager, at just $55/hour
Access to PreFix Specialty Services: experts at prices you can trust
FREE support from our Contractor Management team
All your service history available in your PreFix HomeHub account
Access to PreFix partner hardware/equipment discounts
No contracts or long term commitments

PreFix Billed Services

Access member services at rates you can trust

A PreFix Home Manager walking to a home with a ladder

Your Dedicated Home Manager

Just $55/hour to tackle a huge range of home tasks and repairs

Specialty HVAC

Repairs at $125/hour, off-season tune-ups, competitive rates on system installations

Finish Carpentry

$125/hour, with great half-day and full-day rates

Painting & Drywall

$125/hour, with great half-day and full-day rates

Garage Door Maintenance

$55/hour for tune-ups, repairs, and replacements

Blown-In Attic Insulation (seasonal)

Priced per sqft, reduce your energy bills (fall through spring)

All services are available to PreFix members, with the following exceptions:

Coming soon to Dallas Metro: Specialty HVAC
Coming soon to Houston Metro: Specialty HVAC, Carpentry, Painting & Drywall

Have questions for our membership team?

Call us: (512) 831-4390

The PreFix Difference

Here's why to choose PreFix as your home maintenance partner

Reliability: Every PreFix Home Manager is a full-time employee who receives ongoing training and professional development.
Transparency: Enjoy upfront, flat-rate pricing with no hidden fees.
Peace of mind: Know your home is in good hands with our guaranteed quality of service.

How does PreFix stack up?

PreFix

Home Warranty

Yelp, Angi & Thumbtack

Preventive Maintenance

✔

✖

Easy-to-use Benefits and Low Deductible

✔

✖

N/A

Dedicated Team

✔

✖

Phone / Text / Email Support

✔

✖

And our reviews back it up!

Even More From PreFix

Introducing PreFix HomeHub

Available across your devices, PreFix HomeHub features include:

Turn to-dos into service requests in a couple clicks
See all of your service history in one place
Access your inventory of major home appliances

Leverage Our Partner Benefits

Home Manager installing foor door lock web

Access discounts from our partners:

Google Nest products, with extended warranties
Discounted HVAC equipment rates from Rheem, Carrier, and Bosch
Great pricing on new garage doors from Amarr
More benefits coming soon.

Others Have Asked

Q: Can you sign up for PreFix anywhere?

A: Sign up to PreFix is only available in specific zip codes in our operating metros in the United States. We currently cover extensive areas of greater Austin, Dallas, Houston, and San Antonio.

Q: How is PreFix different than a home warranty?

A: We include preventive maintenance. Home warranty companies all have exclusions around certain types of repairs and pre-existing conditions. They mainly serve as call centers for contractors who are willing to work with them at reduced rates. We’re focused on providing as much of your needed maintenance and repairs at low cost: delivered by your personal Home Manager.

Q: Do you work on appliances?

A: We complete a large variety of standard appliance repairs.

Most appliance repairs are a two-step process. Sometimes an appliance can be repaired immediately during the troubleshooting process, but if a replacement part is needed, we will schedule a follow-up service call for installation.

Note: For certain high-end appliance brands — including but not limited to Viking, Thermador, Miele, and Sub-Zero — we will likely opt to refer the job to a certified brand-specific technician via our Contractor Management Program. We believe this to be in everyone’s best interest, as it preserves the appliance’s integrity and avoids any possibility of voiding the brand’s included warranty.

Q: I already have a list of repairs that I'd like completed. Will you help me with that?

A: Absolutely. Once you sign up you'll be able to start submitting requests immediately. You can build your to-do list in PreFix HomeHub, set planned for dates, and submit requests as and when you're ready.

Q: What's your standard response time for a repair?

A: Expect to see a response to your requests from our customer support team within 1 business day. If you submit urgent Service Requests via PreFix HomeHub we should be able to respond sooner.

Q: Do you work on roofs?

A: For safety reasons, our Home Managers are not equipped to complete repairs beyond the height of 20 feet.

We would, however, be happy to coordinate with our partner contractors for roofing services that are outside of our scope of work (shingle replacement, HVAC condenser roof units, etc.).

Q: How long do I have to sign up for? Is there a contract?

A: PreFix is a monthly membership program with no minimum contract term. Cancellation will be actioned 15 days after notice is given.

Q: Is PreFix bonded and insured?

A: Absolutely! PreFix maintains comprehensive insurance in line with industry standards.

Remember, with PreFix:

There's no long-term commitment.

If you're not totally satisfied, cancel any time.

So what's left to do but put your home on autopilot!

Ready to Sign Up?

Join now for hassle-free home maintenance, with your exclusive USAA $120 discount!

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